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The Cost of Bad Customer Service- What it Means to Your Business- 31st March 2020- Dublin

The Cost of Bad Customer Service- What it Means to Your Business- 31st March 2020- Dublin

Aim

The aim of this Breakfast Clinic is to help business owners, management and staff discover the true impact of bad customer service on the business. Participants will learn to identify the common pitfalls and will be given practical tips and ideas, so they can successfully manage customer expectations, enhance relations, reduce complaints and ultimately increase sales.

Learning Objectives

After completing the clinic, participants will be able to

  • Understand the real cost of bad customer service and what it means to the business
  • Learn how customers evaluate service and recognise what’s important to them
  • Adapt practical tips to make customer service a priority
  • Identify the key steps of the service cycle and set realistic expectations
  • Develop winning ideas to create a customer service ethos and improve the customer experience

Testimonials

  • The training was delivered in a way that I can relate to and apply to my daily dealings.”
  • “What stood out for me was about identifying your customer and the right sales strategy.”
  • “Karen was a brilliant trainer and thoroughly enjoyed the course.”

Dates and Venues

  • 31st March 2020
  • 8:00- 12:00pm, ISME Offices, Dublin 2.

Fee

One day course: €45 ISME Members, €60 Non Members

Booking Essential

Members please log in to avail of your discount

45

ISME Skillnet