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Successful Business Writing and Email Etiquette: 12th December 2019- Dublin

Successful Business Writing and Email Etiquette: 12th December 2019- Dublin

Aim

The aim of the workshop is to help business owners and staff develop first-rate business etiquette when corresponding with customers using written communications such as letters and email.  Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image, ensure customer satisfaction and build a reputable business.

Learning Objectives

  • Create clear and persuasive emails to instill confidence and influence customers
  • Write relevant and well-structured letters applying the right language, style and approach
  • Apply proper business etiquette in the use of language, punctuation and grammar
  • Good protocol for sending & receiving emails – manage anger, spam, urgent requests & responding in a timely manner
  • Maintain confidentiality with attachments, forwarding or copying emails & libel comments

Dates and Venues

  • 12th December 2019.
  • 9:30am – 5:00pm, ISME Offices, Dublin 2.

Fee

One Day Course. ISME Members: €230, Non Members: €325

Further Detail

  • For full course details, please click here.

Booking Essential

Members please log in to avail of your discount

230

ISME Skillnet