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Effective Communication Skills for SMEs

Effective Communication Skills for SMEs


Communicating with clarity and impact is becoming increasingly challenging in today’s fast paced working environment. This one-day practical interactive workshop will help develop your core communications competencies. It will support you to become a better communicator, help to develop your social skills and to make a great impression.

Course Content

  • Verbal / Non Verbal Communications skills
  • Build effective Rapport
  • Listening skills – whole system listening
  • Discover the power of body language
  • Negotiation Skills – Securing a win-win
  • Delegation Skills – Management Communications
  • Assertiveness – Communicate with introverted & extroverted people
  • Develop tools to manage conflict


The methodology to be used during the workshop includes group work, individual tasks, simulation exercises, with a strong emphasis on practical application. This course is extremely interactive providing participants with the opportunity to hone and test their skills.

Target Audience

Suitable to all staff in the workplace.

Dates and Venues

  • 10th September 2018. 9:30am – 5:00 pm, ISME Offices, Dublin 2.
  • 19th September 2018. 9:30am – 5:00 pm, Shannon. (Venue to be confirmed.)
  • 28th September 2018. 9:30am – 5:00 pm, Cork. (Venue to be confirmed.)


One day course: €230 ISME Members, €325 Non Members

Booking Essential

Members please log in to avail of your discount


ISME Skillnet