Reception and Office Skills

Reception and Office Skills

Reception and Office Skills

AIM

Give your offices staff the skills required to develop a professional, efficient, confident and proactive approach.

COURSE CONTENT

The central objectives of this programme are to help participants:

-          Achieve a consistent and professional approach in relation to all business situations

-          Become aware of the impact of their behaviours and communications on others

-          Engage with external clients and all staff members with confidence and assertiveness

-          Provide efficient support to the business in relation to all communications

 

Course Outline

-          Personal Awareness/ Understanding your role

-          Understanding the impact of our communications on others

-          Developing a confident and proactive approach

-          Assertiveness Skills

-          Practical Organisational Skills

-          Professional Telephone Techniques

-          Essential Business Writing Skills

METHODOLOGY

This is a very practical course where participants will learn tools and techniques to enhance their communication skills.

TARGET AUDIENCE

For anyone who has office and reception duties.

DATES and VENUES

To be scheduled. 9.30am – 5.30pm. ISME, Dublin

FEE:

€230 ISME Skillnet Members, €315 Non Members

Booking Essential

FOR FURTHER INFORMATION OR TO BOOK CONTACT:

Liz Carroll, Training and Development Manager, 01 6622755, liz@isme.ie

The ISME Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.