Business owners are typically great at problem solving. However, when a staff member is unsure what to do, time is short so it’s often easier for the business owner to just give them the right answer rather than to develop the team member to solve their own problems. This results in a pattern of problems being regularly escalated to the business owner, resulting in them unwittingly becoming bottlenecks and being diverted away from their own work.
This workshop explores the reasons why people escalate issues, the problem solving process and how to identify and develop staff members’ problem solving skills and confidence so that they only escalate appropriate issues.
Reduce unnecessary escalation of issues while ensuring sufficient control is retained.
• What do we mean by “problem”?
• Barriers to & Benefits of Developing Others’ Problem Solving Skills
• Costs of Not Developing Others’ Problem Solving Skills
• The Reasons for Escalation
• Problem Solving Steps
• Identifying Blockages & Designing Goals to Remove Blockages
• Assessing Your Team’s Needs – Individual Goal Setting
• Communicating the Change
This is a highly interactive and participative course with participants creating a personal action plan.
A practical and interactive workshop, the course is designed for owner managers and senior staff who finds themselves constantly solving other people’s issues and problems.
DATES and VENUES
Not Currently Scheduled
Half day course: €120 ISME Skillnet Members, €180 Non Members
FOR FURTHER INFORMATION OR TO BOOK CONTACT:
Liz Carroll, Training and Development Manager, 01 6622755, firstname.lastname@example.org
The ISME Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.